Terms & Conditions

Privacy Policy

At ICEtags, your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.


In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

The information we collect

At point of sale, we ask you for a number of details. We collect any emergency contact details you provide. We also collect your name, address and email address. How these are used is explained below.

Storing Your Personal Data

Disclosing Your InformationWe will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

The information we DO NOT collect

We never collect security information related to the credit or debit card account that you use to make purchases from our website. Because we use PayPal to process all of our orders, you can shop with the security of knowing that we never even see your credit or debit card information or your PayPal password.

How we use the information

We do not share this information with outside parties except to the extent necessary to complete that order. We may use your email address to send you updates on our new products and services, however you can easily unsubscribe from the newsletters at any time. We use non-identifying and aggregate information to better design our website and to share with advertisers through Google analytics. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. When in the shopping cart screen, the post code is used to calculate the VAT amount. The emergency contact information will only be used to print onto your ICEtag. We are registered with Information Commissioners Office for processing and storage of data, should you wish to see our policy on this, please contact us.Your data is stored in a secure, password protected format, hosted only to local machines. Should you wish for your data to be removed at any point, please send an email to us at admin@icetags.co.uk and we shall ensure this is carried out within 7 days.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

How to contact us

Should you have any other questions or concerns about our privacy policy, please contact us.


Although we do our best to protect any data when printing your product, we are not responsible for how someone could use the data printed onto your ICEtag once it has been posted. We recommend that your address is not printed onto your ICEtag. We also recommend that you notify the emergency contacts you have listed.

Refund Policy

We hope that you will be pleased with your purchase. If you are not happy then please let us know. Sometimes errors can happen and we will do our best to rectify them. If the error is on our part then we will be happy to reprint your order and post, otherwise a charge may be incurred. If you are unhappy with the quality of the product, please let us know and we will review your query. We expect the ICEtags to last at least 12-18 months under normal usage conditions.

Delivery of goods

Your ICEtags will be despatched within 2 working days of receipt of your order, please allow up to 5 days for delivery of goods.

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