In Case of Emergency tags

Terms & Conditions

ICEtags Ltd – Terms and Conditions for the Sale of Goods Online

These Terms and Conditions apply to the sale of Goods by us, ICEtags Ltd a company registered in England and Wales under number 14497707, whose registered office address is at 287 Whalley Old Road, Blackburn, BB1 5RS  (“the Company/we/us/our”).

1.  Definitions and Interpretation

1.1  In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer” is as defined in the Consumer Rights Act 2015;

“Contract” means the contract for the purchase and sale of the Goods, as explained in clause 2;

“Customer/you/your” means you, the Consumer or business ordering the Goods. Where the person ordering the Goods is an individual doing so on behalf of a business, that person confirms they have the authority to contractually bind and enter into the Contract on behalf of that business and the business will be the Customer in the context of this Contract;

“Goods” means the emergency tags and any other goods which are to be supplied by us to you as specified in your Order (and confirmed in our Order Confirmation);

“Register” means completing the registration process and accepting the terms and conditions.

“Registered Account” means your use of the Website through the username chosen by you during the registration process.

“Order” means your order for the Goods;

“Order Confirmation” means our acceptance and confirmation of your Order as described in clause 2; and

“Website” means

1.2  Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as e-mail.

2. The Contract

2.1  These Terms and Conditions govern the sale of all Goods by us and will form the basis of the Contract between you and us.  If you wish to place an Order with us, our Website will guide you through the ordering process.  Before submitting your Order to us, you will be given the opportunity to review and amend it.  Please ensure that you have checked your Order and that you have read these Terms and Conditions carefully before submitting it.  If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
2.2  No part of our Website constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept.  Our acceptance is indicated by us sending you an Order Confirmation by email.  Only once we have sent you an Order Confirmation will there be a legally binding Contract between you and us.
2.3  Order Confirmations will be provided by email and will contain confirmation of the Goods ordered with fully itemised pricing including, where appropriate, taxes, delivery and other charges, our identity and contact details.
2.4  If, for any reason, we do not accept or cannot fulfil your Order, no payment will be taken under normal circumstances.  If we have taken payment, any such sums will be refunded to you as soon as possible (and in any event, within 14 days).
2.5  Once your Order has been accepted as detailed in clause 2.2, we cannot accept any changes to it.

3.  Your Account

3.1  In most instances, we offer you the option to Register an account with us, however this is not a requirement when purchasing Goods and you are able to checkout as a guest if you wish.
3.2  If you Register an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and to the extent permitted by applicable law you agree to accept all responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept safe, confidential and secure and should inform us immediately if you have any reason to believe that your account password has become known to anyone else, or if the password is being, or likely to be used in an unauthorised manner.
3.3  You are responsible for ensuring that the details we hold for you are correct and complete, and for informing us of any chances to the information you have provided.
3.4  You must not use our website in any way that causes, or is likely to cause any of our services to be interrupted, damaged or impaired in any way, or for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety.
3.5  We reserve the right to terminate accounts or refuse service if you are in breach of applicable laws or these Terms and Conditions.

4. Description and Specification of Goods

4.1  We make every reasonable effort to ensure that the Goods conform to the photographs and descriptions provided on our Website.  However, please note that certain colours may look different to the actual colour of the Goods, when displayed to you on an electronic device.
4.2  You have the option to personalise certain Goods.  Please ensure the personalisation information you provide is correct and any images are of a sufficiently high resolution, as the Goods will be manufactured using this information.  We cannot accept the return of any bespoke, personalised Goods if the return is due to incorrect information provided by you.  Please note that this does not affect your legal rights (including, but not limited to, those described in these Terms and Conditions).
4.3  We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements, without notice.
4.4  We do not represent or warrant that particular Goods will be available.  If the Goods are not available, the provisions of clause 2.4 will apply.

5.  Price and Payment

5.1  The price of the Goods will be that shown on our Website or in our quotation at the time of your Order.  Our prices may change at any time but these changes will not affect any Orders that we have already accepted.
5.2  We have made every reasonable effort to ensure that the prices we show are correct.  If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. 
5.3  If there is an obvious pricing error, we will be under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing.  Prices will be checked when we process your Order.
5.4  Delivery charges are included in the price of the Goods. 
5.5  Payment for the Goods and any related delivery charges must be made at the time of Order and you will be prompted to pay during the Order process. 
5.6  All payments made via the Website will go through a payment gateway provider, such as Stripe or PayPal.  No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the payment gateway provider’s terms and conditions. A separate contractual relationship will be created between you and this third party and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

6.  Delivery

6.1  All Goods will normally be dispatched after two or three working days upon receipt of your Order.
6.2  Please allow five working days from order confirmation for the delivery of Goods. In any event, Goods will be delivered within 30 calendar days after the date of our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control - see clause 10).
6.3  It is your responsibility to provide us with full and correct delivery address details.  If your package does not arrive due to an incorrect or incomplete address, you will be charged the full cost to re-deliver your order to a corrected address.
6.4  If your Order has not arrived by the estimated delivery date, please contact us in writing as soon as possible so we can investigate.
6.5  If no-one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, the delivery company may leave a delivery note explaining how to rearrange delivery or where to collect the Goods and what happens in the event of non-delivery. It is your responsibility to organise re-delivery or collection.
6.6  Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.

7.  Faulty, Damaged or Incorrect Goods

7.1  By law, we must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples that you have seen or examined (unless we have made you aware of any differences).  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for the following remedy/remedies:

7.1.1  Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
7.1.2  If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a replacement.  We will bear any associated costs and will provide the replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a replacement is impossible or otherwise disproportionate, we may instead offer you a full refund.  If you request a replacement during the 30 calendar day rejection period, that period will be suspended while we provide the replacement and will resume on the day that you receive the replacement Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
7.1.3  If, after replacement, the Goods still do not conform (or if we have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or reject them in exchange for a refund.
7.1.4  If you exercise the final right to reject the Goods more than six months after you have received the Goods, we may reduce any refund to reflect the use that you have had out of the Goods.
7.1.5  Within a period of six years after you have received the Goods, if the Goods do not last a reasonable length of time, you may be entitled to a partial refund.  However, after six months have passed since you received the Goods, you will need to prove that the defect or non-conformity existed at the time of delivery.

7.2  Please note that you will not be eligible to claim under this clause 7 if we informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to us under this clause 7 merely because you have changed your mind – please refer to clause 8 for this.
7.3  To return Goods to us for any reason under this clause 7, please contact us to arrange for the return.  We will be fully responsible for the costs of returning Goods under this clause 7 and will reimburse you where appropriate.
7.4  Refunds under this clause 7 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.
7.5  Any and all refunds issued under this clause 7 will include all delivery costs paid by you when the Goods were originally purchased and will be made using the same payment method that you used when ordering the Goods, unless you specifically request that we use a different method.

8.  Cancelling and Returning Goods if You Change Your Mind

8.1  If you are a Consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and we have sent you your Order Confirmation, i.e. when the Contract between you and us is formed.  You may also cancel before we send the Order Confirmation. In order to cancel an order, this will need to be confirmed in writing.
8.2  Please note that you may lose your legal right to cancel under this Clause 8 if the Goods have been personalised or custom-made for you, as described in Clause 4.2

9.  Our Liability

9.1  We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of contract.  Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
9.2  Under no circumstances will we be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.
9.3  Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.
9.4  Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer.  More information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.

10.  Events Outside of Our Control (Force Majeure):  We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, other natural disaster, or any other event that is beyond our control.

11.  Contact Details, Complaints and Feedback

11.1  We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
11.2  If you have any queries, complaints or problems with the Goods, please contact us in writing in the first instance so we can investigate.

12.  How We Use Your Personal Information (Data Protection)

12.1  We will only use your personal data for a purpose it was collected for or a reasonable compatible purpose if necessary. For more information on this, please email us at In case we need to use your data for an unrelated new purpose we will let you know and explain the legal grounds for processing.
12.2  All personal information that we may collect will be collected, used and held in accordance with the provisions of the General Data Protection Regulations 2016 and your rights under that Act.  For further information, please refer to our Privacy Policy, which is included on our Website.
12.3  For any further information on how we use personal information, please refer to the privacy policy on our website.

13.  Other Important Terms

13.1  The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. 
13.2  If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

14.  Governing Law and Jurisdiction

14.1  These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England and Wales and where you are a consumer within the EU, any other mandatory EU law concerning your rights as a consumer.
14.2  Any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales (except as detailed in clause 16.1).

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